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Customer Service

River Road Coffees provides a uniquely special brewed-beverage experience and Commercial Coffee Service, and we strive to provide something different than what most expect from other coffee companies. We do all of this and more because we’re passionate about our craft-made coffees and our over-the-top customer experience! It speaks to the special care we take in serving you.joinourteam_1

Online Ordering

How can I tell if an order has been submitted successfully?

Once an order has been submitted successfully, you will see a confirmation screen with the order number and you will also receive an email with confirmation of your order. If you have trouble ordering, please call 225.751.2633.

How do I make changes to or cancel an order after it has been submitted?

Please call us at 225.751.2633 or e-mail us immediately and include your name, order number and telephone number. If the order has not already been processed for shipping, we will gladly make changes or cancel the order.

Refund Policy

All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.

Shipping Policy/Delivery Policy

Please be assured that your items will ship out within two days of purchase. River Road Coffees preferred shipping provider is United Parcel Service (UPS). Shipping costs are determined at online checkout. Shipping prices are determined by total weight or order. You will be provided with different shipping speeds to meet your delivery needs.

Is my Credit Card Information Secure?

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Need to get in touch with our Customer Service team?

Call us at

225.751.2633

Email us with inquiries at Info@RiverRoadCoffees.com.

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